Square Ashtray

Returns:

• Custom-made resin items are meticulously crafted to your specifications, making each piece unique and tailored for you.

• We take great care to ensure the quality of our items. However, if your custom piece arrives damaged or defective, we are here to assist you.

• Please inspect your item upon delivery and contact us within [5] days if you discover any issues.

• To initiate the return process, provide clear photographs of the damaged or defective item, along with your order number and a detailed description of the problem.

Refunds:

• Refunds will be issued solely for damaged or defective items.

• Upon verification of the issue, we will provide a full refund, including shipping costs.

• Refunds will be processed through the original payment method used during the purchase.

Cancellations:

• Custom orders undergo a meticulous creation process tailored to your preferences, which begins soon after your order is placed.

• Once the production process has commenced, cancellations are not possible.

• If you need to make changes or cancel your order, please contact us as soon as possible, preferably within [8] hours of placing your order.

We appreciate your understanding of the unique nature of custom-made items and strive to ensure your satisfaction with our products.

-RESINationLLC

Processing Time:

 • Each custom-made resin item is crafted with precision and care. The production process typically takes 3-5 days. 

• Once your unique piece is crafted and ready for dispatch, it will be shipped within [2] business days.

 

Shipping Methods:

• We provide standard and expedited shipping options during the checkout process.

• Shipping costs are calculated based on the weight of your order and the selected shipping method.

 

Shipping Destinations:

• We currently offer shipping to anywhere in the USA. If your location is not available during checkout, please contact us for personalized assistance.

 

Order Tracking:

• A confirmation email with detailed tracking information will be sent once your order is shipped.

• Use the provided tracking details to monitor the status and location of your exclusive resin creation.

 

Shipping Delays:

• While we make every effort to meet estimated delivery times, please understand that unforeseen circumstances, such as high demand or intricate customizations, may cause occasional delays.

 

Incomplete or Incorrect Addresses:

• Ensure accurate shipping information during checkout. We are not responsible for orders shipped to incomplete or incorrect addresses provided by the customer. Please review your details before confirming your order.

 

Packaging:

• Each custom resin item is carefully packaged to ensure its safe journey to you. We use eco-friendly and secure materials to protect your unique creation during transit.